Important information prior to visiting us for your dental appointment:
We are working very hard in the practice to maintain a level of dental cover for our patients however we have needed to implement the following restrictions according to the current guidance in order the help prevent the spread of the Coronavirus. Please continue to check back to the page on a regular basis to ensure you are aware of the current status of our ability to provide dental care. Further information can be found on our Facebook Page:
March 23, 2020
We have needed to close the practice entirely based on current guidelines and as of this morning have cancelled all routine appointments. If you had an appointment booked in the near future then there is NO NEED TO CONTACT THE PRACTICE.
We will continue to provide EMERGENCY APPOINTMENTS ONLY.
Please email the practice at firstname.lastname@example.org to leave a message and a member of staff will contact you by telephone to triage your emergency.
Please note emergencies are classified as following:
A hot, swollen face.
A tooth that has been knocked out or newly fractured in the last 48 hours
Uncontrolled bleeding after a dental extraction
Toothache not controlled by painkillers
A mouth ulcer that has been present for 2 or more weeks.
March 18, 2020
If you have an emergency please email the practice at email@example.com DO NOT turn up at the practice. Someone will contact you by telephone and provide advice and decide what steps will be required.
Please note emergencies are classified as following:
- A hot, swollen face.
- A tooth that has been knocked out or newly fractured in the last 48 hours
- Uncontrolled bleeding after a dental extraction
- Toothache not controlled by painkillers
- A mouth ulcer that has been present for 2 or more weeks.
Please note the following groups of patients have been advised to avoid routine dental examinations due to their susceptibility to the Coronavirus. Therefore, we will be cancelling all routine appointments for:
- Patients who are aged 70 and older ( regardless of their medical history)
- Patients who are under 70 and have a health condition listed below:
- Long term respiratory diseases such as asthma, bronchitis, emphysema, brochitis, chronic obstructive pulmonary disease ( COPD)
- Chronic heart disease
- Chronic kidney disease and patients on dialysis
- Chronic liver disease e.g. hepatitis
- chronic neurological conditions such as Parkinsons, Multiple Sclerosis or Motor Neuron Disease.
- sickle cell disease
- patients who have had their spleen removed
- any patient who have a weakened immune system – HIV/ AIDS, long term steroid treatment or chemotherapy.
- being seriously overweight ( a BMI of >40)
March 09, 2020
- All patients will need to read the signs that are on the practice front door and not to enter if they
- have a high temperature (over 37.8 C) or persistent cough.
- been in close contact with any person suspected or confirmed as having the coronavirus.
- recently returned from the current list of Category 1 or 2 countries – links can be found below.
- All patients entering the practice will need to disinfect their hands with the hand sanitiser provided and wont be allowed to sit in reception until this is completed.
- All patients will need to sit in reception in a seat as directed by the receptionist to ensure we try to maintain a safe between patients to help prevent the spread of the disease.
- Only patients who have an appointment booked will able to wait in the practice – no other chaperones/ family will be allowed to wait in the practice with the patient (one parent for children having appointments or one carer for patients needing mobility help will be allowed).
- Patients will be required to use a 30 second mouthwash of 1% hydrogen peroxide prior to any use of a high speed dental drill for emergency appointments – please contact the practice of any allergies to hydrogen peroxide.
- We will be delaying non urgent procedures that require the use of certain dental procedures that produce an aerosol – such as high speed dental handpieces and ultrasonic cleaners.
- It would be advisable for vulnerable patients – the elderly or those who are medically compromised, to postpone routine dental appointments.
- For patients who have a dental emergency, and DO NOT fit into the catagories below then please email the practice ( firstname.lastname@example.org ) prior to attending for our advice.
The advice to the public is to call 111 Wales if they are have a dental emergency and are in the following categories:
- People with a high temperature ( over 37.8 C ) or a persistent cough.
- People who have returned from Category 1 specified countries/areas in the last 14 days should self-isolate. This includes avoiding attending an education setting or work until 14 days after they return.
- People who have returned from Category 2 specified countries/areas in the last 14 days, are advised to stay at home if they develop symptoms.
- People who have been in in close contact with someone with confirmed coronavirus.
Anyone who meets the above criteria is advised not to go to a GP surgery, community pharmacy, hospital or dental practice. They should stay indoors, self isolate for 14 days with all family members from the same household and avoid close contact with other people. They are advised to call 111 (all Wales coronavirus service) only if their symptoms worsen. Information and advice on coronavirus is also available on the Public Health Wales website. People are asked to check the information on the website before they decide whether they need to dial 111.
Information for the public is available on both the Welsh Government and Public Health Wales websites.
If you have any concerns then please email the practice on email@example.com
With kind regards
Mark and the team.